Refund policy
Return Policy for SkovCrafts
At SkovCrafts, we have a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To qualify for a return:
- Your item must be in the same condition as when you received it, unused or unworn, and in its original packaging.
- You’ll need to provide the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at dslskovcrafts@gmail.com. If your return is approved, we will provide you with a return shipping label and detailed instructions on where to send your package. Items sent back to us without prior authorization will not be accepted.
If you have any questions regarding returns, feel free to email us at dslskovcrafts@gmail.com
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
- The item is defective or damaged.
- You received the wrong item.
We’ll evaluate the issue and work to resolve it promptly.
Exceptions / Non-Returnable Items
Some items are not eligible for return:
- Custom-made or personalized products.
- Sale items.
If you have any questions about your specific item, please get in touch with us.
Exchanges
To exchange an item, the quickest method is to return your original purchase (following the return process above). Once the return is accepted, you can place a new order for the desired item.
Refunds
Once we’ve received and inspected your return, we will notify you if the refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note, your bank or credit card company may take additional time to post the refund.
If you haven’t received your refund within 15 business days of approval, contact us at dslskovcrafts@gmail.com.
We value your business and aim to provide a seamless return process. Thank you for choosing SkovCrafts!